Cancellation Policy

At Dreamurie, we understand that plans can change. If you need to cancel your order, we’re here to help. This policy outlines when and how you can cancel an order, and what to expect during the process.

⏱️ 1. Cancellation Window

You may request a cancellation within 12 hours of placing your order, as long as the order has not yet been processed or shipped.

After this period, your order may already be in preparation or transit, and we may no longer be able to cancel it.

🚚 2. Orders That Cannot Be Cancelled

We are unable to cancel orders if:

  • The order has already been shipped or is in transit

  • The 12-hour cancellation window has passed

  • The item is made-to-order or custom-labeled (if applicable and stated on the product page)

In these cases, you may still initiate a return after receiving your order, in accordance with our [Refund Policy].

📧 3. How to Request a Cancellation

To cancel an order, please contact us as soon as possible:

📧 Email: [email protected]
🕒 Support Hours: Monday – Friday, 8:00 AM – 6:00 PM EST

Please include:

  • Your full name

  • Order number

  • Subject line: “Order Cancellation Request”

  • Confirmation that you are within the 12-hour window

We will review your request and confirm via email whether the cancellation was successful.

💰 4. Refund for Canceled Orders

If your cancellation request is approved:

  • A full refund will be issued to your original payment method (PayPal)

  • Refunds are processed within 2 business days

  • You will receive a confirmation email once the refund is complete

If the cancellation is not possible, we will notify you and provide return instructions if applicable.

🧾 5. Mistaken or Duplicate Orders

If you accidentally placed a duplicate order, please notify us immediately. We will do our best to cancel the duplicate and issue a full refund as long as the cancellation request is made within the eligible timeframe.

📩 Still Have Questions?

We’re here to assist with any cancellation-related inquiries:

📧 Email: [email protected]
🕒 Business Hours: Monday – Friday, 8:00 AM – 6:00 PM EST

Thank you for choosing Dreamurie.
We appreciate your support and will always do our best to accommodate your needs with fairness and clarity.